FAQ

Why did the item I ordered ship with a different cover?

We log most items to our site as soon as they go live in Previews, which means they will always carry their initial cover art. Sometimes we will have multiple variant covers in stock, or successive printings, for which the art will vary. Sometimes the initial cover art changes and is never printed at all. We cannot guarantee any specific cover, but if you get in contact, we will do our very best! 

Cancelling an order

If we have not yet shipped your order, you may cancel at any time by informing us either via email or phone. We aim to process refunds within three days. 

Once your order has shipped, you may return items within 14 days of the date of dispatch. The items must be in resalable condition and in their original undamaged packaging. Unless items are damaged, we will not be liable for the return shipping costs. 

Damaged items 

If your order is damaged or faulty on arrival, please contact us with your order number and evidence of damage to the items and/or packaging. We will issue either a refund or a replacement as soon as possible.